India’s Global Capability Center (GCC) landscape is entering a new era of transformation, one that goes far beyond shared services or operational efficiencies. It’s now about strategic value creation, AI-led innovation, GST Return Filing, and global digital acceleration.
Over the last decade, India has evolved from being a preferred destination for back-office operations to becoming the nerve center of enterprise innovation. The recent surge in investments and government policies is a clear indication that this transformation is just getting underway.India Strengthens Its GCC Leadership
India continues to solidify its position as the global hub for GCCs, attracting major multinational investments backed by robust policy support and a deep talent ecosystem.
This trend aligns with a broader industry shift: global firms are no longer viewing GCCs merely as extensions of headquarters but as strategic co-creators of digital transformation, data intelligence, and customer experience.
Policy Momentum: Maharashtra’s GCC Vision
To further support this change, the Maharashtra government has outlined a new GCC policy to create 400 centers and 400,000 jobs in the next five years.
The policy outlines capital subsidies, infrastructure incentives, and dedicated parks designed for GCCs in Tier 2 and Tier 3 cities such as Nashik, Nagpur, and Chhatrapati Sambhajinagar.
Through the decentralization of growth, Maharashtra is not just positioning itself as a GCC destination; it is positioning itself as a GCC innovation corridor, where global companies can scale efficiently, with talent depth, and develop regions equitably.
Geopolitical Shifts Driving GCC Growth
Moreover, external factors are accelerating the evolution of GCCs.
Most recently, heightened H-1B visa fees and tightening immigration policies in the US have induced American firms to shift high-value strategic work over to India.
These GCCs are no longer only support functions; they are increasingly becoming centers of excellence in AI, cybersecurity, digital finance, and product innovation.
Having over 1,700 GCCs in India, which is more than half the total worldwide, India has become a resilient alternative to the outsourcing model that provides strategic agility and large-scale innovation.
AI: The Defining Differentiator for Mature GCCs
A new report from Boston Consulting Group (BCG) highlights an important finding: only 8% of GCCs have attained high levels of maturity around innovation, efficiency, and differentiation. The common denominator among those mature GCCs was that they had implemented deep AI within their organizations. These mature GCCs have gone beyond simple, isolated automation pilots and have begun to push AI into the enterprise, allowing for predictive decision making, autonomous processes, and intelligent analytics.
BCG’s roadmap for GCC advancement highlights three imperatives:
- 1Align with enterprise vision, ensuring the GCC is not a silo, but a strategic enabler.
- 2Target high-impact value pools, focusing AI on areas that drive measurable business outcomes.
- 3Close capability gaps through structured diagnostics, continuously improving readiness, governance, and skill depth.
Why This Webinar Stands Out
At COVORO, our Global Capability Center is built on these very principles: AI maturity, domain depth, and scalable transformation.
Our GCC functions as a strategic finance and tax technology nerve center, driving automation, compliance, and innovation for global clients.
Through Agentic AI, we enable:By integrating deep finance domain expertise with advanced AI orchestration, COVORO’s GCC is redefining what it means to be a next-generation capability center, one that delivers intelligence, not just efficiency.
The Road Ahead: GCCs as Engines of Global Resilience
As Global Capability Centers (GCCs) evolve into strategic co-creation centers, more focus will shift away from operational scale to intelligent scalability. The leaders of the future will be those who surmount their operations with the integration of AI, data, and automation at the core.
India's policy ambitions, together with its digital talent and enterprise commitment, are paving the way for it to be the heartland of this GCC evolution.
At COVORO, we want to embrace this evolution not only as a sector change but as a mission built to create the world’s most intelligent financial capability centers, empowering global organizations to operate from enterprise intelligence instead of efficiency.
In summary:
The GCC evolution is no longer about “what can be outsourced.” It’s about “what can be intelligently reimagined.” And COVORO is helping global enterprises lead that shift one intelligent process at a time.