Privacy Policy

Effective Date: 01 Jan 2018
Last Updated: 01 Jan 2026

1. Introduction
Welcome to Perennial Systems. We are committed to safeguarding your privacy and ensuring the responsible handling of your personal data. This Privacy Policy outlines how we collect, use, store and protect your personal information. By accessing or using our services, you agree to the practices described in this policy.

2. Scope of Application
This Privacy Policy applies to Perennial Systems websites, applications and services that display or link to this statement. If you use our services on behalf of another individual or entity, you are responsible for ensuring that the individual or entity consents to the collection and use of their data as described herein.

3. Data We Collect
We collect: 3.1 Contact Information (name, email, phone, job title, company); 3.2 Account Information (usernames, passwords, payment details if applicable); 3.3 Technical Information (IP address, browser, OS, device identifiers, metadata); 3.4 Usage Information (interaction logs, timestamps, activity records); 3.5 Tax-Related Information (income, deductions, credits, dependents, if applicable to services); 3.6 Voluntary Information (surveys, forms, support inquiries); 3.7 Cookies and Tracking.

3.3 Sources of Personal Data
Most personal data we hold is provided directly by you. We also process personal data obtained from sources other than the individual - in particular, personal data contained within the records that our business customers upload to our services (for example, data relating to their own clients, counterparties, employees or end-users). That data is provided to us by our customer, who acts as the data controller, and we process it as a processor strictly on the customer's instructions.

4. How We Use Your Data
Providing services; communication; customization; analytics; compliance; security; and marketing (with consent).

5. Legal Basis for Processing
Consent; contractual necessity; legitimate interests; and legal obligations. Where personal data is necessary to create your account, provide a requested service, or comply with a legal obligation, providing it is a condition of using the service; if you do not provide it, we may be unable to create your account or provide the service. Where processing is based on consent, providing the data is voluntary and you may decline or later withdraw your consent (see Section 12).

6. Retention of Data
We retain data only as long as necessary for the purposes outlined (legal/regulatory compliance, dispute resolution, historical record-keeping). When no longer required, we securely delete or anonymize it in line with our records and information management practices.

7. Data Sharing and Disclosure
We do not sell or rent personal data. Data may be shared with service providers, regulatory authorities, in business transfers, and for legal compliance.

8. Information Security
Encryption for transmission and storage; regular security audits and vulnerability assessments; restricted need-to-know access; and employee data-protection training.

9. Third-Party Services
Our services may link to external platforms; we are not responsible for their privacy practices.

10. Data Breach Protocol
In a breach we notify affected users promptly, inform relevant authorities as required by law, and take immediate steps to mitigate risks and prevent recurrence.

11. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from minors; if we become aware, we delete it promptly.

12. Your Rights
Access; correction; deletion; restriction; data portability; objection; and withdrawal of consent. Where our processing of your personal data relies on consent, you may withdraw that consent at any time; withdrawal does not affect processing carried out before it, and where consent is required to provide a service, withdrawing it may mean we can no longer provide that service. To exercise your rights, contact infosec@perennialsys.com.

13. Changes to This Privacy Policy
We may update this policy periodically; significant changes are communicated by email or prominent website notice.

14. Contact
Perennial Systems, Office #1, 5th Floor, Mahavir Park Complex, Pune-Satara Rd, Maharshi Nagar, Pune, Maharashtra 411037. Questions: infosec@perennialsys.com.

15. Cookie Policy
We use cookies to enhance experience and analyze traffic; users can manage preferences via browser settings.

16. Records and Information Management
We adhere to strict policies for managing data records to ensure legal and operational compliance.