Privacy Policy

A. Privacy Policy for GSTHero

Effective Date: 1 Jan 2018

1. Introduction

Welcome to GSTHero. We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, process, store, and protect your personal data. By using our services, you agree to the terms outlined in this Privacy Policy.

2. Data We Collect

We may collect the following types of personal data:

• Contact Information: Names, email addresses, phone numbers, job titles, and company names.

• Account Information: Usernames, passwords, and payment information (if applicable).

• Technical Information: IP addresses, browser type, operating system, and other metadata.

• Usage Information: Data about your interactions with our services, including logs, timestamps, and activity records.

• Other Information: Any other personal data you voluntarily provide through forms, surveys, or support requests.

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and maintain our services.

• To communicate with you, including responding to inquiries and sending updates.

• For analytics and research to improve our services.

• To ensure compliance with legal and regulatory obligations.

• To prevent fraud, security breaches, and other malicious activities.

4. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Legal and regulatory compliance.

• Resolution of disputes.

• Enforcement of agreements.

When your data is no longer required, we will securely delete or anonymize it.

5. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

• Consent: Where you have given explicit consent for processing.

• Contractual Necessity: To fulfill our contractual obligations.

• Legitimate Interest: For operational and administrative purposes, where your rights do not override these interests.

• Legal Obligations: Compliance with applicable laws and regulations.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.

• Correction: Update or correct inaccurate or incomplete data.

• Deletion: Request the deletion of your data under certain conditions.

• Restriction: Request restriction of processing under certain circumstances.

• Data Portability: Receive your data in a structured, commonly used format.

• Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us at info@gsthero.com.

7. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data with:

• Service Providers: Third-party vendors that assist with our operations.

• Regulatory Authorities: When required to comply with legal obligations.

• Business Transfers: In connection with mergers, acquisitions, or asset sales.

8. Security Measures

We implement robust security measures to protect your data, including:

• Encryption protocols.

• Access controls and authentication.

• Regular security audits and monitoring.

While we strive to protect your data, no method of transmission or storage is completely secure.

9. Third-Party Services

Our website or services may include links to third-party platforms. We are not responsible for the privacy practices of these external entities. We encourage you to review their policies before sharing your data.

10. Data Breaches

In the event of a data breach, we will:

• Notify affected users promptly.

• Report the breach to relevant authorities as required by law.

• Take immediate steps to mitigate risks and prevent future occurrences.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically.Effective Date

By using GSTHero, you acknowledge that you have read and understood this Privacy Policy.

Office#1, Mahavir Park Complex, 5th Floor, Pune - Satara Rd, Pune, Maharashtra 411037

B. Scope

This statement applies to the GSTHero Web sites and services that display or link to this statement.

If you file tax returns for another individual, you should be doing so with the consensus of that individual after fully understanding the implications of this action. GSTHero will not be held responsible if you are doing this without the knowledge / consensus of that person concerned.

C. Information Collection

• When you purchase a GSTHero product or service, we ask you for information such as name, address, and telephone number that helps us confirm that your payment information is correct. This information is used to create or maintain your GSTHero account information.
• When you register, we require that you create user credentials consisting of a user id and password. We also collect an e-mail address so that we may send communications such as order confirmation or information about the status of your return.
• In order to prepare your return, to file your return, to provide advice about tax matters, and/or to provide an audit defense service, we collect information about your income, deductions, credits, dependents, etc. Collectively, this information is known as tax return information.
• When you visit our Web sites we may collect information about the pages you view, the links you select or actions you take using the standard information that your browser sends to each Web site you visit such as IP address, browser type, and the previously visited Web page.

D. Information Use

• We do not sell or rent your personal or tax return information to anyone.
• We do not share your personal or tax return information with anyone outside of GSTHero for their promotional or marketing use.
• We do not share your tax return information inside of GSTHero for promotional or marketing use.
• GSTHero uses your personal information to manage your account, to contact you and to operate, improve, and deliver our products and services, including Web sites. We use your personal information to provide you with information and services you request, to tell you about GSTHero products and services, and to give you a customized, interactive experience as you use our products. We use your personal information to charge you for the products and services you purchase. We use the contact information you provide to communicate with you. We use your tax return information to prepare and file your return, and provide related assistance and services.
• We summarize information about your usage and combine it with that of others to learn about the use of GSTHero products to help us develop new products and services. This information is collected in such a way that it can not be used to identify an individual.
• We retain copies of your completed and filed tax returns in accordance with GSTHero’s Records and Information Management Policy. This information may also be used to perform analysis relating to your claims under our guarantees, or to provide you with a copy of your returns for your convenience.
• We may use service companies on our behalf to perform services for you but these companies are not allowed to use your information for their own purposes.
• We may access and/or disclose your information if it is necessary to comply with the law or legal process, to protect or defend GSTHero. For example, we may be required to cooperate with regulators or law enforcement action such as a court order, subpoena or search warrant.

E. Information Security

GSTHero works to protect your personal information and tax return information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain electronic and procedural safeguards of all tax return information. We use both internal and external resources to review our security procedures. Whenever we prompt you to transmit sensitive information, such as tax return or credit card information, we support the encryption of your information as it is transmitted to us. Our employees are trained and required to safeguard your information.

F. Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).